Helheim's t's & C's

If you cancel the appointment in less than 24 hours then the fee is also non refundable.
If the appointment has been rearranged due to illness (on either ends) then what you've already paid will be rolled over to the next available appointment.
Depending on circumstances deposits can be moved over as long as I have had enough notice.
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If you cancel the appointment in less than 24 hours then the fee is also non refundable.
If the appointment has been rearranged due to illness (on either ends) then what you've already paid will be rolled over to the next available appointment.
Depending on circumstances deposits can be moved over as long as I have had enough notice.
A parent or legal guardian is not present to consent at the appointment of an under 16 you will be turned away.
There is a 15 min wavier when it comes to lateness. If you are more than 15 mins we will have to re-book due to other clients that are booked in after you.
You no-show your appointment the fee will be non refundable.
If you have booked & it turns out that your anatomy may not be right for the paticular piercing you have booked then I can offer you a different service within the allocated slot you've booked.
If you are are under the influence of alcohol or drugs. You will be turned away & asked to re-book.

On my booking page you will need to pay the fee upfront - This covers the slot if something has happened & you are unable to attend, the fee that has been paid is non refundable. When paying the booking fee online this does not include Jewellery. If you message me we can go through some jewellery options or you can choose on the day. Thi

On my booking page you will need to pay the fee upfront - This covers the slot if something has happened & you are unable to attend, the fee that has been paid is non refundable. When paying the booking fee online this does not include Jewellery. If you message me we can go through some jewellery options or you can choose on the day. This will be an additional cost. Cost will vary depending on what is chosen.
All clients attending must bring photographic ID to your appointment. If you are under the age of 16 & are attending with a parent there is a additional form for them to fill out on the appointment. You will also be photographic ID - Such as a passport etc.

All of the Jewellery that has been purchased from Helheim is also non-refundable & not exchangeable this is due to evidence that can't be proven if the jewellery has been unworn.
If jewellery has been purchased elsewhere and brought us we won't be able to use it unfortunately due to not completely knowing what material/metal it is. It wil

All of the Jewellery that has been purchased from Helheim is also non-refundable & not exchangeable this is due to evidence that can't be proven if the jewellery has been unworn.
If jewellery has been purchased elsewhere and brought us we won't be able to use it unfortunately due to not completely knowing what material/metal it is. It will also need to be sterilised & if it can't handle the Autoclave process we don't want to be liable for any damages.
I don't not use any external threaded jewellery as the quality isn't up to standard of what's being sold. Though if it has been done initianally by another studio & something is wrong I am more than happy to swap the piece out for something better quality i.e Internally threaded Jewellery, Threadless, Titanium & 12ct-18ct Gold
If loss of jewellery occurs we aren't liable. It is the clients responsibility to make sure all jewellery is checked & tight! If you wanted to book any appointments for us to check jewellery security then we can do so. Loss of Jewellery will not be refunded or replaced.

Please remember that all jewellery pieces are non-refundable & can't be exchanged. All exchanges will only be honoured if the item is faulty, this will have to be reported with in at least 14 days of purchase. This way we can send the piece back to the wholesaler. Though any Faulty items must be reported within 7 days of you receiving yo

Please remember that all jewellery pieces are non-refundable & can't be exchanged. All exchanges will only be honoured if the item is faulty, this will have to be reported with in at least 14 days of purchase. This way we can send the piece back to the wholesaler. Though any Faulty items must be reported within 7 days of you receiving your items. This won't cover any purposely mistreated jewellery. .
This faulty items are very rare when it comes to wholesalers I stock, with repairs it will be down to the particular manufactures as each policy is different but it can be sorted.
Delivery charges for repairs are to be paid by the customer.

If you are ordering in a particular piece(s) of jewellery which we have already spoken about you will be asked to pay at least 50% upfront, this will come off the total when your order is finalised.
When we are ordering jewellery for custom orders they are usually added together with other pieces but this means it may be weeks before the

If you are ordering in a particular piece(s) of jewellery which we have already spoken about you will be asked to pay at least 50% upfront, this will come off the total when your order is finalised.
When we are ordering jewellery for custom orders they are usually added together with other pieces but this means it may be weeks before the order will go in as some wholesalers require a certain amount on check out before they will deliver. On ordering Jewellery we will speak about the length of process that it could possibly take to arrive.